Question 1

How quickly will I hear back?

Accepted Answer

We aim to reply within 24 hours — usually much sooner during UK business hours.

Question 2

What should I include in my message?

Accepted Answer

Include your business name, what you’re trying to do, and what you need help with. If something isn’t working, tell us what happened and where you got stuck.

Question 3

What if my issue is urgent?

Accepted Answer

Mention that it’s urgent in your message and include as much detail as possible. We prioritise urgent issues where we can.

Question 4

I’m not a customer yet - can I still contact you?

Accepted Answer

Yes. If you’re considering Barkway or have questions before signing up, just drop us a message.

Question 5

Do you offer phone support?

Accepted Answer

We don’t offer phone support right now. Everything is handled by email so we can keep track of issues and respond properly.

Question 6

Can you help me move from another system?

Accepted Answer

Yes. If you’re moving from another system, we can help you get set up and bring your data across where possible.

Contact Barkway

Support details

Frequently Asked Questions