Trust & data
Your business data. Handled like it matters.
Barkway holds the everyday information your grooming business relies on. This is the plain-English version of what we store, where it lives, and what happens to it.
UK company
Barkway Ltd
Data protection
ICO registered
Production hosting
EU hosted
Backups
Encrypted & off-site
Ownership
Your business data stays yours.
Your grooming business owns the data you add to Barkway. We use it to run the service for you, not to take ownership of your client relationships.
That includes client records, pet profiles, bookings, invoices, notes, reminders, documents and account details. Groomer customer data is not treated as Barkway's own customer list.
GDPR
The responsibilities are clear.
Barkway Ltd is a UK company and is registered with the Information Commissioner's Office.
For grooming-business data, Barkway acts as a data processor. In plain English, Barkway handles the data needed to provide the service, while the grooming business remains responsible for its own client relationships and the data it chooses to store.
For Barkway's own account, billing, marketing, support and operational records, Barkway may act as a data controller where applicable. A Data Processing Agreement is available on request.
Infrastructure
Hosted in the EU, backed up elsewhere.
Barkway production systems are hosted in the EU. Images and file assets are handled using Cloudflare R2.
Automated backups are stored off-site and encrypted in Backblaze B2. Full server backups are taken nightly via Hetzner and kept on-site with the hosting provider.
We monitor the service and maintain a public status page.
Security basics
Boring controls are good controls.
Barkway uses practical controls appropriate for a SaaS product handling grooming business data.
Payments
Card details do not live in Barkway.
Your Barkway subscription is paid through Stripe. For client portal card payments, your business connects its own Stripe account and clients pay your business directly. Barkway does not store full card details.
Reminders
Messages go through trusted providers.
Barkway uses trusted third-party providers to send email and SMS reminders. Groomers are responsible for keeping client contact details and reminder preferences accurate.
Account closure
Closing an account has an end point.
Cancel your subscription from your Barkway account. Cancellation stops future renewals; it does not immediately delete your business records. Contact support for help with account deletion and data-retention questions.
Customers are emailed before automated deletion. Some data may remain in backups for a limited period after closure as part of normal backup handling.
Your data
Questions about your business records?
Contact Barkway support for questions about your business records, privacy or account closure. Self-service data exports are not currently available.
Company details
The boring legal bits, in one place.
- Company
- Barkway Ltd
- Company number
- 17184173
- ICO number
- ZC134589
- Contact
- support@barkway.app
- Registered office
- 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Still want to know more?
Ask the people who actually build it.
If you are reviewing Barkway for your grooming business, we are happy to explain how the product handles data, hosting, backups and account closure.