Privacy Policy

Barkway Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

We are registered with the UK Information Commissioner's Office (ICO) and comply with UK data protection laws.

Barkway acts as:

• Data Processor for customer (groomer) data.
• Data Controller for our own account, billing, analytics, and support data.

If you are a Barkway customer, you are the data controller for your clients' data.

Account Data

• Name.
• Email address.
• Business details.

Usage Data

• Bookings.
• Client and pet records.
• Services and invoices.

Technical Data

• IP address.
• Browser and device information.
• Log and diagnostic data.

We use data to:

• Provide and operate Barkway.
• Manage accounts and subscriptions.
• Improve performance and usability.
• Provide customer support.

We do not sell personal data.

We process personal data under:

• Contract (to provide the service).
• Legitimate interests (improving and securing the platform).
• Legal obligations.

We store and process data using trusted infrastructure providers located within the United Kingdom and the European Economic Area (EEA).

Our primary hosting infrastructure is located in Falkenstein, Germany, using Hetzner's data centre facilities.

We also use additional providers for services such as backups, email delivery, analytics, payment processing, and support tooling.

All providers we use are selected based on their ability to meet appropriate security and data protection standards.

We take reasonable steps to ensure that all data is handled securely and in accordance with applicable data protection laws, including UK GDPR.

We use third-party providers to operate Barkway, including:

• Google Analytics (application analytics).
• Vercel Analytics (website and marketing analytics).
• Help Scout Beacon (in-app support widget).
• Email and messaging providers.
• Payment providers.

These providers may process data on our behalf.

We retain data:

• While your account is active.
• For a limited period after cancellation.

Trial or inactive accounts may be deleted after 30 days of inactivity.

For paid subscriptions:

• Data is retained for up to 9 months after cancellation.
• We may contact you before permanent deletion.
• You may request a copy of your data during this period.

We may retain certain data longer where required for legal, security, or backup purposes.

Under UK GDPR, you have the right to:

• Access your data.
• Correct inaccurate data.
• Request deletion.
• Restrict or object to processing.

To exercise your rights, contact us.

We use appropriate technical and organisational measures to protect data.

No system is completely secure.

We use cookies and similar technologies.

See our Cookie Policy for details.

We may update this policy from time to time.

For privacy-related questions, contact us at support@barkway.app