Configure email reminders

Set it and forget it. Barkway can automatically remind clients about upcoming appointments, send a thank-you after payment, and nudge overdue clients to rebook.

All automated communication is email only — SMS isn't available yet.

Configure it

Go to Settings → Communication and set:

• Enable automated communication — master switch (must be on for anything to send).
• Enable booking reminders and Reminder Lead Time (hours).
• Enable thank-you messages and Delay (minutes).
• Enable recall reminders.

Upcoming booking reminders

Cut no-shows with a friendly nudge before the appointment.

• Send time is based on the booking start time and your Reminder lead time (hours).
• If the calculated time is in the past, Barkway sends immediately.
• Editing a booking updates the reminder time instead of creating duplicates.
• Cancelling a booking removes any pending reminder.

Thank-you and invoice link

After a Completed and Paid booking, Barkway can send a short thank-you email including the paid invoice link. It only sends when all of these are true:

• The booking is Completed.
• The invoice is Paid.
• Enable thank-you messages is on.

Send time is based on your Delay (minutes); if that time is already past, it sends immediately. If a paid invoice is later made unpaid (after a refund), pending thank-you emails are removed.

Recall reminders

For pets overdue for a groom — see Send recall nudges.

Good to know

• If communications are disabled, nothing gets sent.
• Replies to Barkway emails aren't captured — use your normal inbox.