Manage your subscription
Log in to your Barkway account with the email and password you use for your grooming workspace. This account page manages your Barkway subscription. Choose Open Barkway to return to your diary, clients and pets.
During your trial
Your chosen plan is free for 30 days, with every feature and 10 SMS credits. The account page shows when your trial ends and what your plan costs afterwards.
The 10 SMS credits cover your whole trial and do not reset during it. For paid-plan allowances and message costs, see Use SMS notifications.
No card is required to start. Choose Add payment method to save a card securely with Stripe. Your first monthly payment is due when the trial ends unless you explicitly choose Upgrade and pay now. Cancel before then if you do not want to continue.
Upgrade and pay before your trial ends
In plan management, Update plan changes your trial plan for free. To start paying early, choose Ready to upgrade now? beneath your trial end date. This opens Upgrade and pay now separately: review the selected plan, immediate charge and expected first renewal date, then confirm payment. Running out of SMS credits never charges you or upgrades you automatically.
When payment succeeds, the paid plan starts immediately. Its full SMS allowance replaces any unused trial credits. Your remaining trial time is added to the first paid period: with eight days left, your first renewal is one calendar month plus eight days after payment. You get one monthly SMS allowance for that whole first paid period. Later renewals follow the normal monthly cycle.
Early payment is available on paid plans. Staff who cannot manage billing should ask their workspace administrator.
If authentication is needed, use Complete payment securely with Stripe. You can stop an unpaid attempt; wait for its status to settle before starting another payment. A payment already completed remains valid.
A full refund or a lost dispute on your early-upgrade payment ends the first paid subscription period funded by that payment and cancels its future renewal. Any additional plan-upgrade payments for that same period are refunded. If your original trial has not expired, its original end date and remaining trial SMS credits are restored. Otherwise, paid access ends. A partial refund leaves the paid period unchanged until the whole upfront amount has been refunded. A later period that has been paid for separately remains valid. Existing account suspensions still apply. Contact support to arrange a return after a payment reversal.
Payments and invoices
Choose Manage payment details to update your card or billing details with Stripe. Use the return link there to come back to Barkway. Under Invoices, choose View invoice for payment history or Pay invoice for an outstanding payment.
If a payment needs attention, your account shows the amount due, the deadline and whether you can still open Barkway. You can still log in for 24 hours after your trial ends. After that, your account's paused until you add a card and make a payment. If a monthly payment fails, you have seven days before workspace access is restricted. Your account and invoices remain available while access is restricted.
Pay an outstanding balance
Choose Pay now at the top of your account page or under Payment details. The button shows the amount due. Barkway asks you to confirm the amount and the card before taking payment; choose Confirm payment to pay, or Cancel to go back. When the payment goes through, your workspace is usually available again within a few moments. Your renewal date does not change.
- Card declined: the reason is shown. Choose Update card or Manage payment details to change your card, then Try again.
- Your bank needs to confirm the payment: choose Confirm with your bank, then Check status when you are done.
- No saved card: choose Add card, then pay.
If you have already paid, for example from an invoice email, choose Check payment status to bring your account up to date. Only workspace administrators can pay; other staff should ask their administrator.
While a balance is unpaid, you cannot cancel from the account page. Pay the balance or contact support. If a subscription is still unpaid 25 days after access was restricted, it ends automatically and the unpaid invoice is cancelled, so you are not asked to pay for time you could not use. This does not delete your business records, and you can restart your subscription whenever you are ready.
Change plan
In your current-plan summary, choose Change plan (or Manage subscription if a change is already scheduled). In the dialog, choose a plan and select Update plan. Review the amount and timing on the confirmation before completing the change.
- During a trial: changing plan does not charge you or restart the trial.
- Upgrade: the confirmation shows the immediate charge. The higher plan starts when payment succeeds.
- Downgrade: the lower plan starts at your next renewal. Your current plan continues until then.
Your account shows a scheduled change until it takes effect. Choose Remove scheduled plan change to keep your current plan. SMS credits belong to the current trial or paid period. Unused included paid-plan credits do not roll over; changing plan does not start a second full credit allowance immediately.
What happens to my top-up credits if I change plan?
They carry over. Upgrading or downgrading your plan doesn't affect your top-up credits.
How do I buy more credits?
On any plan with a card linked (not the free trial), you can buy top-ups. Go to Your account on the Barkway website and choose Top up credits beside your SMS balance. Pick a pack, confirm the purchase, then pay. When you pay with a saved card, the credits appear in your account straight away. If you complete payment on Stripe's secure page, the credits appear when that payment is confirmed. See How much are top-up credits? for prices.
Cancel or keep your subscription
Open plan management from your current-plan summary, choose Cancel subscription and read the confirmation. Barkway remains available until the date shown; cancellation stops future renewals and removes any scheduled plan change. It does not immediately delete your business records.
Before cancellation takes effect, choose Keep subscription to continue. After the subscription has ended, you can restart it from your account page.
Restart after your subscription ends
When your subscription has ended, your account page shows Restart subscription. Choose a plan if more than one is offered, then select Restart subscription and Confirm restart. Your saved card is charged for the first month straight away, and your workspace opens again with your clients, pets and diary as you left them.
- A restart is a new monthly subscription at the plan's standard price. It has no free trial, and pricing from your previous subscription does not carry over.
- Nothing is owed from your previous subscription; any unpaid invoice from it was cancelled when it ended.
- No saved card: choose Add card, save a card with Stripe, then restart.
- Card declined or your bank needs to confirm: your account shows Pay now, the same as any outstanding balance. If the first payment is not completed within about a day, the restart is cancelled and you can start again.
Only workspace administrators can restart a subscription. If your account shows Contact support instead, for example after a payment dispute, contact support.
What happens to my top-up credits if I cancel?
Top-up credits don't expire while your subscription is active. If your subscription ends, they're lost once your account data is cleared. Restart before then and they'll still be there.