Review booking requests
Use the booking requests queue to turn client requests into confirmed bookings.
Open the queue
- Go to Bookings → Requests.
- Start with Pending requests.
Review a request
Check:
- Pet and client details
- Requested services
- Preferred date/time
- Requested groomer (if any)
- Client notes
Choose an outcome
- Accept/Confirm — creates a real booking from the request.
- Reject — declines the request.
Statuses
- Pending
- Accepted
- Rejected
- Cancelled
- Expired
Availability and conflicts
During confirm, Barkway re-checks availability. If a slot clashes, use the suggested alternatives and confirm with a new slot.
Client booking requests are configured under the client portal — see Enable the client portal.