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Barkway
Barkway launches on 30th September. New workspaces open then.
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Configure client notifications

Choose which client messages Barkway sends about bookings, requests and overdue pets. A message can go by email or, when SMS is available, by text according to the client's preference.

Choose delivery options

Go to Settings → Communication. Under Delivery Options, set Enable automated communication to Enabled (Email & SMS) when that option is available. You can also choose Email only, SMS only, or Disabled. If SMS is unavailable in your workspace, the enabled option is Enabled (Email).

Disabled prevents client notifications being sent. Email only and SMS only allow just the selected route; they do not change a client's saved preference. Staff emails are unaffected.

Then choose the message types you want:

  • Booking request messages — Request received, Request accepted, and Request declined control the matching updates to clients.
  • Booking Reminders — Enable booking reminders and Reminder Lead Time (hours).
  • Thank You Message — Enable thank-you messages and Delay (minutes).
  • Recall Reminders — Enable recall reminders.

Turning off a message type prevents that message from being sent. It does not just hide it from view. For an enabled type, Barkway uses the client's Preferred Contact Method and the delivery options above. See Use SMS notifications for UK mobile numbers and credits.

Upcoming booking reminders

Cut no-shows with a friendly nudge before the appointment.

  • Send time is based on the booking start time and your Reminder lead time (hours).
  • If the calculated time is in the past, Barkway sends immediately.
  • Editing a booking updates the reminder time instead of creating duplicates.
  • Cancelling a booking removes any pending reminder.

After a Completed and Paid booking, Barkway can send a thank-you with the paid invoice link. It only sends when all of these are true:

  • The booking is Completed.
  • The invoice is Paid.
  • Enable thank-you messages is on.

Send time is based on your Delay (minutes); if that time is already past, it sends immediately. If a paid invoice is later made unpaid (after a refund), pending thank-you messages are removed.

Recall reminders

For pets overdue for a groom — see Send recall nudges.

Good to know

  • If automated communication is Disabled, client messages are not sent.
  • Replies to Barkway emails aren't captured — use your normal inbox.
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