Cancel a booking

Cancel a booking when the appointment is no longer going ahead but you still want a clear record of what happened.

Cancel the appointment

1. Open the booking from Bookings or the calendar.
2. Choose Cancel Booking and confirm.

The booking moves to Cancelled and any pending reminder emails are removed.

Payments and deposits

Cancelling a booking does not refund money automatically. Existing deposits and payments stay recorded against the booking.

If money needs to go back to the client, record the refund separately. See Refund a payment.

Cancelling after the groom has started

You can move a booking from In progress to Cancelled when needed.

Rescheduling a cancelled booking

Open the cancelled booking, choose Edit Booking, set the new date and time, then save. Barkway moves the booking back to Scheduled.

Cancel or delete?

Deleting removes the booking from your list entirely. If the booking has payments, deposits or useful history, cancelling is usually the better option because the record remains available.